Archive for January, 2011

Better Customer Service with Strong BPM Foundation

January 25, 2011 Leave a comment

Forrester’s analyst, Kate Leggett, highlights the 5 Key Capabilities for Customer Service in her blog.  As Kate points out, businesses in 2011 are refocusing on differentiating from competition and Customer Services is at the core of this initiative.  One of the 5 core capabilities mentioned in the blog is the strong business process management foundation:

Supporting agile customer service with a strong foundation of business process management.

Organizations are extending BPM to customer service to standardize service delivery, minimize agent training times, ensure regulatory and company policy compliance, and control costs.

Interstage BPM has a long history of enabling world’s best-in-class organizations improve their customer service to help achieve their business objectives.  Many of our customers have relied on our products to improve customer service by delivering outstanding service while improving efficiency, ensuring compliance, and reducing cost.  Case in point is one of the world’s largest financial institutions that used  Interstage BPM to automate new account processes.

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Exploiting the Power of XBRL to Drive Business Growth

January 5, 2011 Leave a comment

Webinar: Tuesday, January 18, 2011 – 2:00 – 3:00 p.m. EST

Register Now

Join Yossef Newman of Deloitte & Touche and Jaideep Shah of Fujitsu America Inc. and learn how companies can best formulate their XBRL strategies based on current best practices and the latest enabling XBRL technologies.

Topics covered include:

  • XBRL adoption today – state of the market overview
  • Key considerations in developing your XBRL strategy
  • Extending the value of XBRL beyond regulatory mandate compliance
  • Deploying decision platforms that combine XBRL with process automation

This session will be highly informative and relevant to financial professionals from corporations, filing organizations, financial industry systems integrators and investment banking. Read more…

Categories: Fujitsu Interstage Tags: ,