Archive

Archive for the ‘Uncategorized’ Category

Rapid Process Discovery with Interstage APD

September 12, 2011 Leave a comment

In a recent Q&A session with BPM consultant Anatoly Belychook, Peter Schooff of ebizQ discussed trends and best practices for process discovery and modeling.  It was an interesting discussion and the point Process Discovery - APDabout the best way of getting the “as-is” view of the processes in particular caught my attention.  Rapid process prototyping with short cycle that includes modeling and execution was advocated as a way to discover the process.  This approach works reasonably well, but still leaves a fair amount of uncertainty in the process definition that need be “wringed out” through iterative prototyping phases.

Automated Process Discovery

Interstage BPM offers a different approach that helps to improve and accelerate the rapid process discovery and prototyping — Automated Process Discovery (APD).  This is a unique technology originally developed at Fujitsu Labs that uses evidence-based approach, which relies on systems log data to trace the process and render the process flow.   Read more…

Gartner BPM Summit 2011 Reflections

Gartner BPM Summit last week in Baltimore was a true success by any objective measure.  Gartner deserves a lot of credit for putting together an outstanding event.   The analyst, solution provider, and end-user sessions were all top-notch.  What stood out for me the most at the Summit, however, was the positive vibe of the attendees.   I had the opportunity to speak to a number of them in the booth as well as between the sessions, and all of my conversations were positive and optimistic about the BPM outlook for next year and beyond.

We were very proud to have Shane Williams from one of our key customers, UBS, present The BPM Transformation Story at UBS.  Shane discussed how UBS uses Interstage BPM to meet regulatory compliance, mitigate risk, and improve customer onboarding experience.  Using Interstage BPM, UBS has been able to “automate client onboarding, improve risk analysis, ensure process compliance in a complex regulatory environment, and save 30% in TCO”.  The session was well-attended and judging by the number of people lingering afterwards to ask more questions despite the late hour, it was a success. Read more…

EPCOR on Achieving Compliance with BPM – Webinar Recap

March 18, 2011 Leave a comment

We recently held a webinar with our key customer, EPCOR, on achieving compliance with BPM.  Judging by the turn-out and level of interest shown by attendees, compliance through BPM continues to be an important topic across a wide spectrum of companies and industries.  Given this high level of interest, I’d like to highlight some of the key points presented by EPCOR.

EPCOR is one of Canada’s leading electricity providers, with more than 330,000 commercial and residential accounts and 38 electricity retailers.  Like many other companies, EPCOR was facing a number of regulatory changes due to the deregulations introduced to foster competition in the market.   EPCOR senior management concluded that they needed to make changes.  They recognized that BPM solution would help comply with new regulatory requirements and enable EPCOR to react and respond quickly to future regulatory and business changes.

After consulting with Gartner BPM Magic Quadrant and conducting subsequent evaluation, EPCOR selected Interstage BPM product.

“Fujitsu out-of-the-box BPM solution proved to be the best fit for EPCOR”

By adopting Interstage BPM product, EPCOR has realized a number of Development, Testing, Operational, and Business benefits.

Read more…

Adapting to a Changing Regulatory Environment through BPM: The EPCOR Success Story

February 25, 2011 Leave a comment

Webcast:  March 8, 2011

2:00 pm EST/11:00 am PST

Register

As we move quickly through the first quarter of 2011, companies are bracing for an onslaught of regulatory mandates. Pressure to comply with new regulations efficiently and cost-effectively is mounting steadily. But how do you manage change, ensure compliance, and drive business growth in this challenging economic climate?

Join us for a live webcast to learn how Business Process Management (BPM) can help you meet compliance challenges in a continuously evolving regulatory landscape. Attendees will learn firsthand why meeting compliance mandates requires greater agility, with increased visibility and control over processes.

Read more…

Better Customer Service with Strong BPM Foundation

January 25, 2011 Leave a comment

Forrester’s analyst, Kate Leggett, highlights the 5 Key Capabilities for Customer Service in her blog.  As Kate points out, businesses in 2011 are refocusing on differentiating from competition and Customer Services is at the core of this initiative.  One of the 5 core capabilities mentioned in the blog is the strong business process management foundation:

Supporting agile customer service with a strong foundation of business process management.

Organizations are extending BPM to customer service to standardize service delivery, minimize agent training times, ensure regulatory and company policy compliance, and control costs.

Interstage BPM has a long history of enabling world’s best-in-class organizations improve their customer service to help achieve their business objectives.  Many of our customers have relied on our products to improve customer service by delivering outstanding service while improving efficiency, ensuring compliance, and reducing cost.  Case in point is one of the world’s largest financial institutions that used  Interstage BPM to automate new account processes.

Read more…

Is there real value in combining XBRL and BPM? SEC thinks so

October 18, 2010 Leave a comment

The SEC selected Interstage XBRL Platform from Fujitsu to process and analyze the received data to improve the timeliness and accessibility of financial information. The platform enables the SEC to develop rules for analyzing the data, combine data from other formats, and automate the processing of the rules with alerts, threshold checks and reports. The Interstage solution uniquely combines comprehensive XBRL and process automation capabilities to enable the SEC to leverage the latest advances in XBRL and automate the review, reporting, and analysis activities. Read more…

Great Introduction to Agile BPM

September 22, 2010 Leave a comment

In a recent article, David Roe provides a great introduction to Agile BPM.  It should be mentioned that the article refers to some of the materials from a recent webinar sponsored by Fujitsu and presented by Sandy Kemsley and Fujitsu’s Keith Swenson.   In his article,  David outlines what is Agile BPM, identifies key trends that drive its adoption in the enterprise, and makes the case for Agile BPM that combines traditional BPM, Social and Agile BPM.  He concludes with the following assertion:

While still there’s much work to be done to combine BPM and Agile BPM across the enterprise at least the value of doing so is becoming increasing clear.

Using both, enterprises can expect to achieve more efficient processes that take less process development time and with the social element the ability to gather all the available information from the workforce to create the most effective processes possible. Read more…