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Posts Tagged ‘Agile BPM’

Webcast with Sandy Kemsley Review

March 3, 2012 Leave a comment

Sandy Kemsley and Keith Swenson presented a webcast on the subject of Crossing the Next Frontier of Business Process Management: Introducing Process Intelligence.” Sandy’s part includes a clear and accurate description of how process mining works.  It also touched on Fujitsu’s new Interstage Process Analytics product.  Access the webcast and related things at the BPM For Agile Enterprise site.

This image (click on it for larger view) helps to represent the problems that traditional manual process discovery runs up against.  When a consultant interviews people on what the process is, each person has their own view of the process, which may not in fact be accurate.  Then there is what I call the “bicycle riding problem”: The person may in fact have the ability to accurately perform the process, but can not explain how they do it.  Many work behaviors are like this where people operate on tacit knowledge that they can not put into words.   Finally, the person may have an accurate understanding of their part of the process, but they may not be willing to say exactly what it is.  They may feel that the process as it is performed is broken, and so they will report instead what they thinks that the process should be.  All of this gets in the way of discovering the real process.  Process mining cuts through all this by analyzing the real evidence behind the process, and giving you an ego-free picture of the process as it really is.

The webinar was coordinated with a white paper that Sandy wrote on the topic of process intelligence: “Enabling Process Intelligence Through Process Mining & Analytics” which can be downloaded from that link after registering.

Also this week, Vance McCarthy published an article at Integration Developer News on the product: “Fujitsu Interstage BPM Unites Automation, Analytics, SOA Loose-Coupling.”

Read more…

The ROI of BPM Suites in Addressing Regulatory Compliance – Webcast Summary

August 1, 2011 Leave a comment

We have just presented a live webcast, The ROI of BPM Suites in Addressing Regulatory Compliance, featuring Clay Richardson of Forrester and Keith Swenson from Fujitsu.  Clay shared his new research on quantifying the benefits of ROI in addressing compliance mandates.  Keith discussed the advantages of Agile BPM and presented customer case studies (UBS, EPCOR, and SEC)Com where Interstage BPM was used to address the compliance mandates.  The presentations were very informative, insightful, and engaging – close to 90% of the attendees staying on until the end of Q&A session.  You can view the webcast recording on-demand.

Holistic Approach is required

The new regulatory measures are impacting a diverse set of industries and are pushing companies to adopt an integrated approach to mitigating risk.  Clay pointed out that compliance must be addressed at three levels:

  • Efficiency – streamline risk and compliance efforts
  • Prevention – mitigate costly incidents
  • Strategy – make better decisions.

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Gartner BPM Summit 2011 Reflections

Gartner BPM Summit last week in Baltimore was a true success by any objective measure.  Gartner deserves a lot of credit for putting together an outstanding event.   The analyst, solution provider, and end-user sessions were all top-notch.  What stood out for me the most at the Summit, however, was the positive vibe of the attendees.   I had the opportunity to speak to a number of them in the booth as well as between the sessions, and all of my conversations were positive and optimistic about the BPM outlook for next year and beyond.

We were very proud to have Shane Williams from one of our key customers, UBS, present The BPM Transformation Story at UBS.  Shane discussed how UBS uses Interstage BPM to meet regulatory compliance, mitigate risk, and improve customer onboarding experience.  Using Interstage BPM, UBS has been able to “automate client onboarding, improve risk analysis, ensure process compliance in a complex regulatory environment, and save 30% in TCO”.  The session was well-attended and judging by the number of people lingering afterwards to ask more questions despite the late hour, it was a success. Read more…

Agile BPM Readiness Assessment

April 19, 2011 2 comments

In today’s hyper-competitive business environment, Agile BPM can transform you organization by improving operational efficiencies, creating new business opportunities, and providing real-time insight into your business performance.  Business Agility. Delivered.Traditional BPM solutions have focused primarily on automating long-running, routine and seldom-changing processes.  Today, routine automation is no longer enough.

Enterprises can achieve unsurpassed business responsiveness and success by taking the full advantage of Agile BPM.   But, how do you ensure that you’ll have the capabilities you need to respond to your ever-changing business dynamics?  While helping our customers answer this very challenge, we compiled a list of questions to serve as a Readiness Assessment checklist to help evaluate the agility of BPM solutions.

Agile Readiness Assessment

Here are a few sample questions that we found helpful to ask when evaluating Agile BPM solution:

  • Can you support all forms of work: from routine, repeated processes to collaborative and dynamic processes involving collaboration and teamwork? Read more…

Adapting to a Changing Regulatory Environment through BPM: The EPCOR Success Story

February 25, 2011 Leave a comment

Webcast:  March 8, 2011

2:00 pm EST/11:00 am PST

Register

As we move quickly through the first quarter of 2011, companies are bracing for an onslaught of regulatory mandates. Pressure to comply with new regulations efficiently and cost-effectively is mounting steadily. But how do you manage change, ensure compliance, and drive business growth in this challenging economic climate?

Join us for a live webcast to learn how Business Process Management (BPM) can help you meet compliance challenges in a continuously evolving regulatory landscape. Attendees will learn firsthand why meeting compliance mandates requires greater agility, with increased visibility and control over processes.

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Better Customer Service with Strong BPM Foundation

January 25, 2011 Leave a comment

Forrester’s analyst, Kate Leggett, highlights the 5 Key Capabilities for Customer Service in her blog.  As Kate points out, businesses in 2011 are refocusing on differentiating from competition and Customer Services is at the core of this initiative.  One of the 5 core capabilities mentioned in the blog is the strong business process management foundation:

Supporting agile customer service with a strong foundation of business process management.

Organizations are extending BPM to customer service to standardize service delivery, minimize agent training times, ensure regulatory and company policy compliance, and control costs.

Interstage BPM has a long history of enabling world’s best-in-class organizations improve their customer service to help achieve their business objectives.  Many of our customers have relied on our products to improve customer service by delivering outstanding service while improving efficiency, ensuring compliance, and reducing cost.  Case in point is one of the world’s largest financial institutions that used  Interstage BPM to automate new account processes.

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Great Introduction to Agile BPM

September 22, 2010 Leave a comment

In a recent article, David Roe provides a great introduction to Agile BPM.  It should be mentioned that the article refers to some of the materials from a recent webinar sponsored by Fujitsu and presented by Sandy Kemsley and Fujitsu’s Keith Swenson.   In his article,  David outlines what is Agile BPM, identifies key trends that drive its adoption in the enterprise, and makes the case for Agile BPM that combines traditional BPM, Social and Agile BPM.  He concludes with the following assertion:

While still there’s much work to be done to combine BPM and Agile BPM across the enterprise at least the value of doing so is becoming increasing clear.

Using both, enterprises can expect to achieve more efficient processes that take less process development time and with the social element the ability to gather all the available information from the workforce to create the most effective processes possible. Read more…