Posts Tagged ‘Process Discovery’

Webcast with Sandy Kemsley Review

March 3, 2012 Leave a comment

Sandy Kemsley and Keith Swenson presented a webcast on the subject of Crossing the Next Frontier of Business Process Management: Introducing Process Intelligence.” Sandy’s part includes a clear and accurate description of how process mining works.  It also touched on Fujitsu’s new Interstage Process Analytics product.  Access the webcast and related things at the BPM For Agile Enterprise site.

This image (click on it for larger view) helps to represent the problems that traditional manual process discovery runs up against.  When a consultant interviews people on what the process is, each person has their own view of the process, which may not in fact be accurate.  Then there is what I call the “bicycle riding problem”: The person may in fact have the ability to accurately perform the process, but can not explain how they do it.  Many work behaviors are like this where people operate on tacit knowledge that they can not put into words.   Finally, the person may have an accurate understanding of their part of the process, but they may not be willing to say exactly what it is.  They may feel that the process as it is performed is broken, and so they will report instead what they thinks that the process should be.  All of this gets in the way of discovering the real process.  Process mining cuts through all this by analyzing the real evidence behind the process, and giving you an ego-free picture of the process as it really is.

The webinar was coordinated with a white paper that Sandy wrote on the topic of process intelligence: “Enabling Process Intelligence Through Process Mining & Analytics” which can be downloaded from that link after registering.

Also this week, Vance McCarthy published an article at Integration Developer News on the product: “Fujitsu Interstage BPM Unites Automation, Analytics, SOA Loose-Coupling.”

Read more…

Rapid Process Discovery with Interstage APD

September 12, 2011 Leave a comment

In a recent Q&A session with BPM consultant Anatoly Belychook, Peter Schooff of ebizQ discussed trends and best practices for process discovery and modeling.  It was an interesting discussion and the point Process Discovery - APDabout the best way of getting the “as-is” view of the processes in particular caught my attention.  Rapid process prototyping with short cycle that includes modeling and execution was advocated as a way to discover the process.  This approach works reasonably well, but still leaves a fair amount of uncertainty in the process definition that need be “wringed out” through iterative prototyping phases.

Automated Process Discovery

Interstage BPM offers a different approach that helps to improve and accelerate the rapid process discovery and prototyping — Automated Process Discovery (APD).  This is a unique technology originally developed at Fujitsu Labs that uses evidence-based approach, which relies on systems log data to trace the process and render the process flow.   Read more…

Next Generation of BPM – Agile BPM

August 23, 2010 Leave a comment

Interstage BPM from Fujitsu is delivering benefits of the next generation of BPM — Agile BPM.  Traditional BPM solutions helped automate fixed, repetitive processes leading to improved efficiency and cost effectiveness.  Today, customers are asking for different kind of BPM solution.  They need to go beyond the system integration and fixed process automation that are synonymous with the traditional BPM.  Our Agile BPM delivers the next generation capabilities by addressing requirements for continuous process optimization, collaborative process workflows to support team-based initiatives, and to extend business processes beyond the enterprise.

Continuous Process Optimization

Lack of agility is a core challenge that lies at the heart of process automation which puts process automation initiative out of synch with the dynamically changing business conditions.  As the business and its practices and requirements naturally evolve, there exists a critical need for continuous process visibility and analysis.  Visualization existing business processes is a challenge for most organizations.  Industry research estimates that 40% of BPM implementation effort is spent on process discovery.  This is still a manual and time-intensive undertaking for most companies.  The result is that most organizations that automated business process do not perform continuous visualization, analysis, and optimization of the processes, and lack agility to respond to changing business needs.

Automated Process Discovery (APD) from Fujitsu is an advanced process discovery capability that performs off-production analysis of existing business applications to discover and visualize existing business process workflow.  With system-based evidence of the true “as-is” state of existing processes, IT and business managers can collaboratively identify which business processes need improvement.  Armed with actionable process insight, processes can be optimized and automated with Interstage BPM.   APD helps identify critical business process intersections and stages that effect business performance.   Once identified, Interstage BPM is used to monitor process performance to deliver real-time business intelligence for continuous process improvement and optimization.

Collaborative and Social

BPM solutions have been successful in automating routine, structured business processes, but not all work is routine and not all business processes are structured and predictable. Knowledge-based and collaborative work represents the most valuable and differentiated work performed in an organization. But it’s not immune from inefficiency.  The challenge has been to provide system automation to track, monitor, and manage work processes that cannot be modeled in advance.

Interstage BPM provides capabilities to address collaborative, unstructured and dynamic business processes to facilitate knowledge work.  Process participants can easily veer form previously defined structured processes to respond to business change by dynamically extending business process or creating new processes from scratch.  As a result, business team members participate together in defining processes based on actual work.  One example of this is Adaptive Case Management, which is a commonly occurring work pattern in merger and acquisition, financial portfolio management, and customer exception handling scenarios.

With social interaction figuring ever more prominently in today’s work environment, Agile BPM capabilities of Interstage include social, collaborative features for decentralized communication and immediate information exchange to keep work participants current and in possession of all facts to carry out process-based work initiatives. Product’s collaborative workplace is a dynamic, Web-based community framework for collaboration enabling organizations to work together more effectively by sharing information, capturing and preserving knowledge, communicating, and managing collaborative processes and projects.  Process knowledge can be shared and refined, and work gets done more quickly and effectively.

Extending Enterprise Ecosystem

Today’s business processes are not exclusively confined to one organization. They span corporate boundaries to connect multiple, different audiences including customers, suppliers, partners, and other parties. These extended corporate ecosystems share business processes and workflows that cross individual company and organizational boundaries.

Interstage BPM is the ideal solution for linking process participants across these boundaries.  Available via the Cloud, it can be rapidly and cost-effectively deployed to all process participants via the Web. Users reduce capital costs, design and run processes from anywhere, and extend global reach for agile process management and business performance

Next Steps

Next generation Agile BPM from Fujitsu is built to address all of the requirements for managing work in today’s enterprise — from streamlining routine, repeatable business processes to managing dynamically evolving business cases involving teamwork, collaboration, and real-time judgment across and among diverse set of process participants.

To learn more, please visit Interstage BPM site or download the white paper, “Fujitsu Interstage Process Manager – Creating Agile BPM”.

Process Discovery Leads to Process Improvements at ESI

August 10, 2010 Leave a comment

Peter Brand has recently kicked of an interesting debate on ebizQ by asking the following question, “Are Business Processes Detected or Invented?” The discussion brought up many interesting points of view that seemed to converge on the notion that processes are discovered and improved rather than invented.  This debate made me think of a customer experience which supports this conclusion and helps illustrate how process discovery can be instrumental in achieving improvements in business performance.

Electro Scientific Industries, ESI, the leading supplier of photonic systems, recently turned to Fujitsu’s Automated Process Discovery (APD) to get a better understanding of their existing processes. The key business processes at ESI track the conversion of “opportunities-to-orders”. The goal was to pinpoint areas for improvement in the existing processes and to identify inefficiencies in the customized SAP implementation. Read more…