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Process Discovery Leads to Process Improvements at ESI

August 10, 2010 Leave a comment

Peter Brand has recently kicked of an interesting debate on ebizQ by asking the following question, “Are Business Processes Detected or Invented?” The discussion brought up many interesting points of view that seemed to converge on the notion that processes are discovered and improved rather than invented.  This debate made me think of a customer experience which supports this conclusion and helps illustrate how process discovery can be instrumental in achieving improvements in business performance.

Electro Scientific Industries, ESI, the leading supplier of photonic systems, recently turned to Fujitsu’s Automated Process Discovery (APD) to get a better understanding of their existing processes. The key business processes at ESI track the conversion of “opportunities-to-orders”. The goal was to pinpoint areas for improvement in the existing processes and to identify inefficiencies in the customized SAP implementation. Read more…